Accessibility statement for the Nursery Milk Scheme

This statement applies to the Nursery Milk Scheme website (nurserymilk.co.uk).

This website is run by the NHS Business Services Authority using a private contractor. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use (opens in a new tab) if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible, as some text input fields cannot be interacted with directly using voice control speech recognition software using a ‘click’ command while using Voice Control on a Mac.

How to request content in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us by:

Email: accessibility@nhsbsa.nhs.uk

We’ll consider your request and get back to you in 5 working days.

This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:

Email: accessibility@nhsbsa.nhs.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens in a new tab).

Contact us

For all queries not accessibility related, you can contact us by:

Email: info@nurserymilk.co.uk

Technical information about this website’s accessibility

The NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (opens in a new tab) AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some text input fields cannot be interacted with directly using voice control speech recognition software using a ‘click’ command while using Voice Control on Mac. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value).

There is no plan to fix this as the changes required would likely cause issues for those using other assistive technologies like screen readers.

When we publish new website content we’ll make sure it meets accessibility standards.

What we are doing to improve accessibility

We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.

Our accessibility compliance statement will be reviewed every 12 months. Every new released website change will be designed, built and tested to meet ‘AA’ standards by default.

Preparation of this accessibility statement

This statement was prepared on the 24 August 2022. It was last reviewed on the 11 January 2024.

This website was last tested on the 13 September 2023. The test was carried out by the private contractor and NHSBSA test and development teams.

We tested all of the website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.

We run each webpage through automated Wave, Lighthouse and Axe accessibility tools then manually test with screen readers (NVDA or VoiceOver) and standards checklists.

We run representative user journey tests through speech recognition software (Dragon or Voice Control).

These checklists contain standards that have been compiled using WCAG, the NHS service manual and the Government Digital Service (GDS) guidance.